With his roots firmly set in 35 years of hospitality, this actor, author and podcaster, understands that the minute a guest (customer, client, patient, audience, prospect, even employee) comes into contact with your brand, IT’S SHOWTIME! From their initial contact, your values, goals, and mission is reflected in everything you do, and more importantly, in everything they see, experience, and feel.
Marc is a service expert and master of experiences, driving operational excellence by daring people to cultivate a generous attitude and lead with love and kindness first.
As a teacher, trainer, speaker and facilitator, Marc’s core values of humour, humility, staying uncomfortable, and being of service grounds him to connect with audiences and service providers alike. In his career, he’s been there, he’s done that, and like your staff, he’s bought the t-shirt!
Whether coaxing empathy from new leaders within your organization or helping long-term service providers seek out their purpose, Marc’s authentic, light-heartedness and sense of humour shows people how they can care and lead while growing as individuals and professionals.
Host of the Experience Leadership and the YouTube show, Marc Haine Live, Marc is the author of LIGHTS! CAMERA! ACTION! Business Operational Excellence Through the Lens of Live Theatre, uncovering the similarities of putting on a live production and running a stellar business.