Building Bridges to Extraordinary Customer Experiences, One Connection at a Time

Pete works with companies like yours to understand the emotional triggers that drive exceptional customer experiences. His proven strategies bridge the gap between technology and human connection, leading to increased sales, improved customer satisfaction, highly engaged employees, and the creation of brand advocates who not only keep coming back but also bring their friends along for the ride.

With decades of corporate experience, he captivates audiences at conferences, events, and workshops with engaging stories and real-world examples. His core speech, "Customer Experience - BRIDGING the Technology Gap - How to Be Digital When It's Efficient and Analog When It Matters," highlights how to seamlessly integrate digital tools with personal touchpoints. His talks illuminate what works and what doesn't, ensuring participants leave equipped to craft amazing customer experiences.