In today’s workplace, the ability to handle conflict and navigate difficult conversations is essential for effective leadership. This session will equip you with practical tools to address challenging situations head-on, build trust, and create a culture of open communication. You’ll learn how to identify early signs of conflict, set clear expectations, and foster psychological safety within your team. With these skills, you’ll be ready to lead confidently, turning potential conflicts into opportunities for growth and collaboration. This session is perfect for leaders and professionals who want to elevate their conflict resolution skills and take their leadership impact to the next level.

Takeaway Learning Points:

1. Mastering the Art of Setting Expectations

• Learn techniques to set and communicate clear expectations, preventing misunderstandings and minimizing future conflicts.

2. Effective Conflict Identification and Resolution

• Recognize early signs of conflict, assess its nature, and apply a structured approach to resolving it through attentive listening, investigation, and collaborative solutions.

3. Building Trust and Psychological Safety

• Explore methods to foster a safe environment where team members feel respected and comfortable sharing openly, reducing conflict and strengthening team cohesion.

By the end of this session, you’ll have actionable strategies to handle difficult conversations with confidence, empower your team, and level up your leadership through conflict management.

“HR doesn’t generate revenue.” We’ve all heard it—and it’s time to challenge that mindset.

While HR may not directly sell products or services, it plays a critical role in driving organizational success, supporting sustainable growth, and maximizing profitability. To earn and keep a seat at the table, HR professionals must understand the business side of operations and learn how to connect HR strategies to financial outcomes and organizational goals.

In this interactive program, “HR that Means Business: Aligning People, Strategy, and Profit,” you will learn how to:
✅ Understand your organization’s mission, vision, and strategic goals—and align your HR initiatives to them.
✅ Read and interpret key business and financial metrics relevant to HR.
✅ Demonstrate the ROI of HR initiatives and communicate HR’s business value to leadership.
✅ Position HR as a true strategic partner that contributes to your organization’s ability to generate revenue and grow.

You will leave this session with practical tools, conversation frameworks, and the confidence to translate your HR work into language executives understand, shifting the perception of HR from a cost center to a value-driving, growth-enabling partner.

Learning Objectives:

By attending this program, participants will be able to:

• Identify how HR contributes to organizational revenue growth and success.
  
  

• Align HR initiatives with business strategy, mission, and vision.
  
  

• Apply basic financial concepts to understand and communicate HR’s impact on the bottom line.
  
  

• Calculate and demonstrate ROI for HR programs and initiatives.
  
  

• Confidently engage leadership in strategic conversations about HR’s business value.

Who Should Attend:

• HR professionals looking to elevate their strategic influence.
  
  

• HR leaders and managers seeking to demonstrate HR’s ROI.
  
  

• Business leaders interested in leveraging HR for organizational growth.
  
  

Anyone preparing for SHRM certification or recertification.

Successful leadership goes beyond titles and technical expertise—it’s about the ability to influence others, persuade with purpose, and create lasting impact. In this engaging and interactive session, HR professionals and organizational leaders will explore how to harness the psychology of influence to inspire action, foster collaboration, and lead more effectively.

Learn how to communicate in ways that resonate, gain buy-in across all levels of your organization, and cultivate a presence that moves people toward shared goals. Whether you're managing change, encouraging compliance, or driving cultural transformation, this session equips you with the tools to lead with greater clarity, confidence, and connection.

Learning Objectives:

By the end of this session, participants will be able to:

1. Differentiate between influence and persuasion and understand their ethical applications in leadership and workplace communication.

2. Apply practical influence techniques to enhance employee engagement, improve collaboration, and lead more effectively.

3. Identify common barriers to influence and learn strategies to overcome resistance and navigate challenging conversations.

4. Strengthen leadership presence by using verbal and non-verbal communication to build trust and credibility.

5. Leverage influence to drive positive outcomes in change management, policy implementation, and team development.