Sheryl Mays is a Chief Experience Officer, Author, Speaker, and Corporate Trainer, renowned for her expertise in customer service, communication, leadership and women’s empowerment.
As President of Rise and Shine Consulting and Coaching Firm, she delivers tailored consulting and training solutions. With a background as a regional director and vice president, she possesses a deep understanding of customer dynamics and the power of relationships.
Sheryl is also a contributing writer for Entrepreneur Magazine, hosts The Customers Tea podcast, founder of Affirm Your Truth: Affirmation Movement and director of Master the SALE Academy.
Graduating cum laude with a degree in Business Administration, she is certified in Lean Six Sigma, Neuro Linguistic Programming, and Jack Canfield Coaching.
Actively involved in her community, Sheryl serves on various boards such as Seminole State College, Elle Collective, Leukemia & Lymphoma Society and mentors through programs like Nasdaq Entrepreneur Milestone Programs and SCORE Orlando. Beyond work, she enjoys family time, travel, running marathons, and outdoor adventures with her furry buddies.
Presentations
This is an example talk for Sheryl Mays
Let’s Give Them Something to Talk About
In this captivating presentation, Sheryl will delve into the secrets of creating WOW moments that leave a lasting impression on your customers. Drawing from real-life anecdotes, amusing anecdotes, and interactive exercises, Sheryl will showcase the power of personalization, empathy, and going above and beyond to exceed customer expectations.
But it's not just about learning the theory – get ready to roll up your sleeves and dive into some hands-on activities!
The Benefits of Exceptional Customer Service: Creating Lasting Impressions
Join us as we delve into the myriad benefits of going above and beyond for your customers. Through engaging stories, insightful anecdotes, and practical strategies, Sheryl will showcase how exceptional customer service can elevate your brand, foster customer loyalty, and drive bottom-line results.
Learn how to create memorable experiences that leave a lasting impression on your customers, turning them into enthusiastic brand ambassadors.
What did you say? Words Matter
In the world of customer service, every word counts. Let’s explore the profound impact of language on customer interactions and business success.
Let’s delve into the nuances of communication and discover how the words we choose can shape perceptions, build trust, and influence customer satisfaction. Through engaging anecdotes, real-world examples, and practical insights, will reveal the secrets to crafting compelling messages that resonate with customers and leave a lasting impression.