Martin Newman is a globally recognized authority on customer centricity, with over 40 years of experience in the consumer-facing industry. As a trusted board advisor, keynote speaker, and author, Martin has worked with leading brands such as Burberry, Ted Baker, Intersport, and Harrods, transforming their customer experience strategies and driving business growth.

He is the founder of The Customer First Group and has authored books like 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience, providing actionable insights for organizations looking to put customers at the heart of their operations.

Martin speaks at global events on topics such as customer experience, digital transformation, and leadership, helping businesses adapt to the evolving needs of consumers.